This four-day course focuses on all aspects of management, from methods and processes to the softer skills of staff relations. It provides the foundation and the framework for continued learning and development, and is also the perfect model for those who want to refresh their knowledge and manage more effectively.

Payroll costs are a major expense in all organisations and are often the highest expense in service businesses. The cost of employing people is more than just their salary; it includes employment costs, government costs, and benefits for employees. That being said, payroll management is a key strategic skill and extremely valuable to an organisation.

The objective of this course is to address the efficient management of payroll costs by ensuring that you define and implement sufficient processes and controls. The course will also cover: the interface with all parts of an organisation, including operational, HR and finance departments, the preparation of payrolls, and the reporting of payroll costs to the relevant managers. You will explore the requisites of managing the payroll department, and the accounting and audit requirements. The course will help you understand the gamut of skills required for successful management of a payroll department, including important confidentiality of information and relevant reporting, in addition to budgeting and planning for future payroll costs.

The most important step of any new project regardless of its size, is the one you take even before you begin. In today’s business environment, feasibility studies are strategic documents prepared and executed by managers who focus on the best resource allocations and aim at consistently delivering projects on target.

A feasibility study evaluates the practicability of a project, a business venture or idea. The principal function is to find out if the project will go ahead or not. Feasibility studies are strategic for a number of reasons. They evaluate your project from different points of view, to cover all the key aspects that you must carefully consider before moving forward and committing time and resources. They provide an improved understanding of the project itself and contribute to make potential issues and risks surface at an early stage before any damage has been done. From the financial point of view, they underline the impact on cash flow and the requirement for funding, and highlight the burden on current resources and the need for additional resources that you need to secure for your project to succeed. Whatever the industry or market, the pressure on timing is ever increasing, therefore by establishing a policy for feasibility studies you will be able to help improve business performance in the long term and streamline your focus on the most promising projects. Due to the discussions of different theories and case studies you will explore at the course, you will return to your workplace with highly relevant skills and the knowledge to determine and work through the process of a feasibility study in your business environment.

In recent years regulators and legislators have intensified their focus on how businesses are being run. New Corporate Governance measures that are beneficial for both stakeholders and controllers have been brought forth. This course will help you adopt a mechanism for effective governance in your organisation. You will be able to implement best practice on corporate management.

This course is designed for both directors, management, and those with responsibilities for introducing Corporate Governance into organisations. This unique course addresses the principal components of good Corporate Governance. You will be able to enhance investor confidence through improved accountability and transparency. You will understand what Corporate Governance is and why it is important. You will study the international governance frameworks. You will get an update on MENA Corporate Governance codes. You will discuss Corporate Failures to know what the failures were and what should have been done to avoid those failures. You will examine the Board’s relationship with Risk Guidelines for effective fraud prevention. You will learn how you can implement a compliance strategy programme in your organisation.

This course features discussions, case studies and exercises to improve delegates’ understanding of customer experience, measuring and monitoring customer expectations, designing effective questionnaires and other tools to help them stay ahead of their competition.

How does effective business writing deliver value for you and your business?

Many professionals spend up to three hours each day trying to express themselves in writing only to produce reports, memos and other correspondence that have little impact. The success of your business relies on getting your message across to your audience whether they are your customers or the people who work for you.

You rely on your basic writing skills to deliver results time after time. The ILM Endorsed Effective Business Writing course will help you to develop your skills further and learn how to write more effectively. The first part of the course will help you structure successful emails and letters that you will find valuable and useful in your professional life. The course then moves into tackling more advanced report writing skills. This is your best opportunity to develop your writing skills and make sure that your message is getting through accurately, clearly and simply.

With interesting case studies to practise on, you will find the ideas and inspiration to raise your written communication to the next level.

Event management is a highly pressured environment, and senior managers increasingly comment on the stresses and pressures of the job. A professional approach, effective planning and management are essential to building professional confidence and capability, leading to the consistent delivery of successful events. This course aims to enhance the skills of senior professionals and develop management competencies to equip them to deliver well organised events and to help minimise work pressures and stresses through effective planning and a systematic approach to project management. It will also explore trends impacting on the delivery of events, such as ‘experience design’ and ‘the digital economy’.

This course runs in tandem with the two-day Event Safety & Security Management course, and both courses are targeted at senior (strategic-level) Events Managers from across the GCC. The ECFEM programme will be delivered by a senior member of the Executive Training Team from Edinburgh Napier University’s Business School. The Course Director possesses extensive practical experience of strategic management and operations of events, and delivery of executive training internationally.

The Project Management Body of Knowledge (PMBOK)® 7th edition identifies 10 areas of knowledge in which all project managers must be competent. This course covers all 10 areas and will also act as basic preparation for the Project Management Professional (PMP)® certification exam.

The ILM Endorsed Management Skills for New Managers training course will provide you with the tools and techniques to manage effectively and assertively. You will go through essential management development case studies and exercises while keeping you involved and engaged. Moreover, by attending our ILM training courses, you will learn to identify key areas where you may need improvement and develop an approach to strengthen your skills base so that you can:

• Effectively manage
• Secure team commitment and maximise results
• Successfully balance your time and priorities
• Achieve the criteria for the 'excellent manager'

Does your organisation encourage customer complaints? Do you make it easy for customers to register a complaint? If the answer to either of these questions is 'no' then you may be missing a significant opportunity to improve your business. Evidence suggests that most complaining customer who have their complaint resolved to their satisfaction are likely to do business with you again! This means that effective management of customer complaints offers a strategic opportunity to enhance your reputation and further develop your business. In order to do so you need to create the right culture, develop an effective complaints handling process and become a learning organisation, accepting that a complaint is a gift of feedback on your performance. This short, practical course, will help you to develop an organisational competency to manage complaints successfully.