Training

The Institute’s Nine Steps to Success™ a framework is the basis of the course, where the emphasis is on shared participant experiences, lessons learned, and best practice. Small-group exercises are used for each step in the framework to reinforce the lectures, and YOU are encouraged to bring your organization’s strategic planning material to share with the class and receive instructor feedback offline as time permits. Topics covered by the course include:

• Basic concepts of the Balanced Scorecard and how it can be used to improve your organization’s performance
• How the Balanced Scorecard applies to different types of organizations
• How to build and implement a Balanced Scorecard using the Institute’s award-winning nine-step methodology
• How to develop meaningful performance measures and targets
• How a scorecard system can drive your performance-informed budget and accountability
• How to get performance information throughout the organization to better informed decision making through scorecard automation
• How to cascade the scorecard to all levels of an organization
• How to design and implement a scorecard where other frameworks have already been introduced
• How to revise poorly designed scorecard elements
• How to overcome obstacles and real world challenges
• How to evaluate planning documents and processes

Emotional intelligence is now recognised as an essential skill required for success in business leadership and relationships. The motivation behind this course focuses on the need to encourage business professionals to understand themselves and their abilities. It explains and then unfolds beyond the theory, to help attendees focus on developing within their own organisation, and progress towards their maximum effectiveness.

We all understand the importance for our enterprises to operate in most efficient and effective manner. In the recent past we have been through recessions hitting time and again.

We have seen big companies go down. We have witnessed smaller operations vanish. Yet we have alson seen a few surprises, sometimes with unexpected outcomes, some companies appeared to have been able to take the blows and survive the harsh business environment they have been exposed to easier than others.

Presented in modules, this course maintains the balance between problem solving, analytical skills, decision making and operational issues. It is informative, investigative and includes several highly interactive case studies and workshops for all the participants. In addition there is the opportunity to learn, discuss and present in case study format how other companies have been successful and identify through a series of video interviews how business leaders present their high performance leadership.

This advanced course will motivate delegates to raise their own personal level of skills and understanding. It will generate the enthusiasm and the attitude to successfully utilise innovative techniques which will develop the competences and success of your organisation. Each participant will receive a unique and comprehensive workbook providing detailed notes from the course together with case studies and other reference materials.

What is service excellence? How many training courses have you been on or seen advertised which mention “excellence” in the title, but just repeat the same old ideas? This course is different! We look at examples of who we consider to be the leaders in service excellence and more importantly build case studies to help you learn from and model yourself on the very best. We also look at those who are not delivering the best they can and help you to ensure you don’t fall into that trap!

This course is designed specifically to enable people involved in service to develop an excellence model and mindset to use when dealing with both new and existing internal and external customers. The course will also help them ensure they mould and change the experience of the customer according to their specific needs. To work towards transforming customers into advocates for your business, Customer Service Managers not only need to manage and motivate themselves and their teams to provide world-class service but must role model and develop strategies to provide the next level of expected service for the expanding needs of their customers.

KPI and performance measurement development is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success. Performance measures, or KPIs, are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation.

Meaningful and strong KPIs provide insight into whether strategies are working, whether programs, projects and services are on schedule, on budget, and delivered effectively. KPIs focus employees' attention on what matters most to success, and allow for measurement of accomplishments.

The KPI P program helps participants who are working to find meaningful KPIs, get true buy-in to performance measurement, align measures to strategy, and use measures to drive improvement to reach targets. This program is designed for all sectors—business and industry, government and non-profit.

The KPI professional certification program provides participants with practical tools to developing meaningful strategic and operational performance measures, and then develop their skills through a series of practical application exercises. Delegates are taught how to use several tools, including the logic model and cause and effect, that are used by organizations around the world.

Gain a practical, how-to overview of the entire training function. Through modeling of the best practices and latest techniques in training delivery, discover the 4Ps of training: Purpose & Assessment, Planning & Preparation, Presentation & Facilitation, and Performance & Evaluation. New trainers will gain a strong foundation in critical training skills and seasoned trainers will be introduced to new approaches for delivering powerful training.

The ATD Training Certificate content is practical and grounded in the real world, not just academic theory. This program focuses on what happens before, during, and after you deliver training, and what to do if training is not the right solution. With input from ATD's Competency Study, we identified the competencies required by the most successful practitioners. The Training Certificate Program is aligned with the Training Delivery Area of Expertise in the ATD Competency Model.

Creating a Talent Acquisition Strategy

Talent Acquisition and Retention encompasses the activities involved in building and maintaining a workforce. HR demonstrates strategic value by developing, implementing, and measuring the individual and organisational success of activities and programmes for sourcing, recruiting, hiring, onboarding, orientation and retention. This module outlines a comprehensive, step-by-step approach to designing, implementing, administering, and maintaining a modern talent management system.

Succession Planning
Succession planning is the process of identifying high-potential employees, evaluating and honing their skills and abilities, and preparing them for advancement into positions which are key to the success of the organisation. Succession planning involves understanding the organisation’s long-term goals and objectives, identifying high-potential candidates and supporting their respective developmental needs. To be strategic, succession planning must also determine workforce trends and predictions. This module outlines a comprehensive, step-by-step approach to designing, implementing, administering, and maintaining an effective Succession Planning programme. This module uses a real-world case study capstone lesson to reinforce the learning objectives.

This intensive course provides a well-structured and robust toolset for executives and managers who need to participate in strategic planning and management activities.

It also provides an effective refresher for people who have studied MBAs or similar courses in the past and wish to revisit the strategic management topics.

You will gain a clear view of the contemporary strategic context, as well as see some of the management thinking that has influenced the development of strategic thinking over the past 65 years or so, giving you the ability to interpret historical strategy, as well as to analyse future options and to synthesise strategic themes and objectives.

Establishing a strong line of sight from the corporate vision, all the way through to day-to-day actions that support the business strategy, the course will provide the concepts, language, frameworks and techniques to confidently engage with strategic thinking and planning tasks.

The course also looks closely at how to develop an appropriate strategic position, including a comparison of ‘red’ and ‘blue’ ocean thinking, as well as the classic generic strategies and five forces models.

You will also examine the links between creating and implementing strategies and include techniques to increase the probability of success.

When you have attended this course, you will be able to apply the structure and content confidently in your strategic role.

This unique assessment-based certificate program has expert facilitators working closely with you to help you master all aspects of training delivery. With this program, you will identify areas where you excel, and where you have opportunities for growth. You will benefit from collaborative and concrete training, and then be invited to assess your skills and knowledge. Proving your ability will earn you the respected title of ATD Master Trainer. Become part of this exclusive group today. Be properly prepared as the role of the trainer evolves and more is demanded of your talent and time. The ATD Master Trainer Program is a unique assessment-based certificate offering that covers the entire process of delivering training, including assessment, preparation, creating a positive learning environment, facilitating learning, and evaluating learning. Grounded in theory and focused on practice and application, this program will develop your professional capacity in this area of expertise.

Every organisation has some sort of plan for the future – the universally acknowledged challenge is to implement that plan. Most organisations fail to do so.

This intensive course addresses the challenges of how to successfully implement a strategic/business plan. There is no “one solution fits all” but this course provides a comprehensive approach to understanding and then successfully implementing the vital requirements of execution and to avoid the common challenges and barriers to success.

This course is led by Alan Fell, a UK-based and respected international specialist in the subject, based upon more than 45 years of business experience. The course will include a range of case studies, including some based upon the wide experiences from Alan Fell’s long career.

A ground-breaking new programme focused on unlocking and commercialising digital innovation Whether you work in marketing, development, innovation, finance or sales – get the tools you need to transform your ideas into reality and trigger cultural change. Supported by Google, designed around and created exclusively by the Innovation Academy. This fully immersive, best in-class innovation curriculum is facilitated by the best in-market practitioners.

• Strong innovation curriculum
• Learning with impact: Exercises based on real case studies and culminating in a team pitch to a leading industry panel
• Deep dive sessions: With innovation experts who have pioneered and succeeded inside their companies
• Sustained engagement: With learning brought about by small group approach, while moving through the innovation process

It’s not what you do; it’s who you are, both as a professional and as a business. Learn the skills, strategies, and techniques to give yourself and your product a competitive advantage. With this course, you will walk away with a toolbox of best practices and proven methodologies that will help you establish and then lead a culture of innovation for your company. You will craft a workable real-time process to build new, effective revenue streams. You will re-learn the entire product life cycle from the perspective of innovation; from goods and services early ideation to the retirement of past innovations. The entire learning process is designed to prepare you to take the Certified Innovation Leader exam. Certified Innovation Leaders understand and utilize every phase of the innovation process to produce goods and services that are successful in the global market place and provide maximum return on investment to the organization. The innovation body of knowledge explored in the workshop includes: • Innovation Strategic Alignment • Ideation Management • Business Case Development • Knowledge Creation • Project Planning • Innovation Development • Innovation Qualification • Product Launch

This four-day course focuses on all aspects of management, from methods and processes to the softer skills of staff relations. It provides the foundation and the framework for continued learning and development, and is also the perfect model for those who want to refresh their knowledge and manage more effectively.

Payroll costs are a major expense in all organisations and are often the highest expense in service businesses. The cost of employing people is more than just their salary; it includes employment costs, government costs, and benefits for employees. That being said, payroll management is a key strategic skill and extremely valuable to an organisation.

The objective of this course is to address the efficient management of payroll costs by ensuring that you define and implement sufficient processes and controls. The course will also cover: the interface with all parts of an organisation, including operational, HR and finance departments, the preparation of payrolls, and the reporting of payroll costs to the relevant managers. You will explore the requisites of managing the payroll department, and the accounting and audit requirements. The course will help you understand the gamut of skills required for successful management of a payroll department, including important confidentiality of information and relevant reporting, in addition to budgeting and planning for future payroll costs.

The most important step of any new project regardless of its size, is the one you take even before you begin. In today’s business environment, feasibility studies are strategic documents prepared and executed by managers who focus on the best resource allocations and aim at consistently delivering projects on target.

A feasibility study evaluates the practicability of a project, a business venture or idea. The principal function is to find out if the project will go ahead or not. Feasibility studies are strategic for a number of reasons. They evaluate your project from different points of view, to cover all the key aspects that you must carefully consider before moving forward and committing time and resources. They provide an improved understanding of the project itself and contribute to make potential issues and risks surface at an early stage before any damage has been done. From the financial point of view, they underline the impact on cash flow and the requirement for funding, and highlight the burden on current resources and the need for additional resources that you need to secure for your project to succeed. Whatever the industry or market, the pressure on timing is ever increasing, therefore by establishing a policy for feasibility studies you will be able to help improve business performance in the long term and streamline your focus on the most promising projects. Due to the discussions of different theories and case studies you will explore at the course, you will return to your workplace with highly relevant skills and the knowledge to determine and work through the process of a feasibility study in your business environment.

In recent years regulators and legislators have intensified their focus on how businesses are being run. New Corporate Governance measures that are beneficial for both stakeholders and controllers have been brought forth. This course will help you adopt a mechanism for effective governance in your organisation. You will be able to implement best practice on corporate management.

This course is designed for both directors, management, and those with responsibilities for introducing Corporate Governance into organisations. This unique course addresses the principal components of good Corporate Governance. You will be able to enhance investor confidence through improved accountability and transparency. You will understand what Corporate Governance is and why it is important. You will study the international governance frameworks. You will get an update on MENA Corporate Governance codes. You will discuss Corporate Failures to know what the failures were and what should have been done to avoid those failures. You will examine the Board’s relationship with Risk Guidelines for effective fraud prevention. You will learn how you can implement a compliance strategy programme in your organisation.

Continued education and training is key for businesses to remain competitive in this ever-changing world. Signing up for one of our enterprise risk management courses is recommended for entrepreneurs who wish to lessen the risks involved in running their firms.

In the ever-changing Middle East business environment, encountering risk is inevitable. The ability to manage these increasingly significant risks now represents the difference between a thriving organisation and one that is struggling to deal with the challenges facing it.

Many businesses in the region have realised that misunderstanding risk can lead to disaster. The organisations that have dealt with the recession most effectively have realised that this requires extensive knowledge of risk management tools and techniques. This is exactly what you will find in our Enterprise Risk Management Certification course.

As the current worldwide situation demonstrates, poorly informed or improperly executed risk management can mean disaster. Conversely, a well organised and focused risk process and strong risk management team will enable your company to maintain and strengthen your edge over your competitors. Moreover, studies have shown that financial risk is only the 'tip of the iceberg', as nearly 80% of key risks are not insurable. This critical 80% of risks must be 'insured' internally with a capable risk management team.

Risk management has been catapulted from being a useful tool to becoming the very pulse of the organisation and the yardstick by which its management is judged. The key is to recognise that risk is not something that should be avoided – a risk is often an opportunity in disguise.

The business environment has changed. In the past, it was made up of a series of 'expert' business functions, which kept to their own disciplines and had little understanding of the complete picture. In an age where cross-functional working and relationship management have taken to the fore, it is essential for all business managers to gain a general approach as well as that of their individual disciplines.

The purpose of this workshop is to develop an understanding of business fundamentals. It is designed for those individuals who wish to gain the business skills provided by a traditional MBA programme without incurring the time and cost necessary to undertake a full MBA programme.

It is ideal for all current managers and those aspiring to become managers. It works well in all business types and also can offer essential skills for the budding entrepreneur, as well as well-seasoned executives.

Renowned as the world's premier personal leadership development offering, the new 7 Habits of Highly Effective People® Course Signature Edition 4.0 aligns timeless principles of effectiveness with modern technology and practices.

No matter how competent a person is they will not have sustained and lasting success, unless they are able to effectively lead themselves, influence, engage and collaborate with others and continuously improve and renew their capabilities. These elements are at the heart of personal, team and organizational effectiveness.

The course will focus on supervision and management skills – from self-management to recruitment, performance management, effective communication, the basics of project management and finance, building effective teams, strategic customer service and conflict resolution. It is a course dedicated to building a solid foundation for your development and equipping you with tools and techniques to supervise and manage your team effectively and thus contributing to your organisation’s goals.

The objectives of this course are to improve participants’ financial planning skills and Excel modelling skills so that they become more effective managers. This will be achieved by developing their understanding of common financial statements and their relevant terminology allied to developing some useful working Excel models throughout the course. They will also gain a thorough understanding of cost behaviour and how this is incorporated into break-even planning and the financial control of both operational and capital budgets

To harness the work done and increase productivity in organisations, it is essential to understand how to manage business processes. Our business process improvement training courses explore the need for managing business procedures and how process modelling, mapping and analysis are all parts of a larger framework for achieving higher quality through Business Process Management and Improvement.

While undergoing Informa’s business process training, you will explore the essential steps to process mapping and the critical success factors of continuously improving your operations. The BPM certification course provides a practical framework for you to understand and model business processes, and describes how to develop and continuously improve a variety of process types.

Business process modelling is mainly used to map a workflow so you can understand, analyse and make positive changes to that workflow or procedure. The usage of diagrams helps you to visualise this task and make better decisions. During this highly interactive, high-energy four-day business process improvement certification course, you will acquire the knowledge and skills to accurately model business processes at both, the enterprise as well as detailed workflow levels.

The business process management course also provides a step-by-step approach to effectively analyse processes to ensure that business process models accurately reflect reality and include stakeholder requirements. Short, focused presentations combined with practical learning workshop sessions are used to explain the concepts.

During these sessions, the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, participant discussion, facilitator interaction and case studies.

The concepts and content of this course are based on years of best practice gleaned from hands-on experience in Business Processes Management & Improvement (BPMI) within various industries and subject matter domains across commercial and public sectors. This course is your roadmap for developing your BPMI professional skills.

Anyone who needs to create and maintain customer relationships will require a comprehensive awareness of marketing principles. This workshop will cover both the theory and the practice of marketing, equipping delegates with the skills and knowledge to be able to contribute effectively to the marketing initiatives in their organisation. They cover the roles and responsibilities of brand management and the use of the marketing mix to strengthen your brand(s). Using latest and best practice, learn how to grow and defend your market position and maximise investment return.

You will learn how to be fully effective and efficient in all aspects of marketing. This is the most comprehensive coverage of the marketing function that can be provided.

Presenting to large audiences provides a great platform to share your vision, influence others and gain support for your ideas. Senior professionals often need to deliver presentations to large, high-level audiences. Our public speaking courses in Dubai can provide participants with opportunities to engage in simulated public speaking scenarios. This includes conferences, panels and one-on-one discussions in front of a live audience, annual meeting, and media events.

Speaking in front of a high-powered audience can seem intimidating, but confidence is essential for success. Accordingly, Basem uses Emotional Freedom Techniques (EFTs) and Neuro-Linguistic Programming (NLP), as well as breathing and visualisation, to help presenters eliminate unconscious roadblocks to public speaking.

In order for course attendees to prepare for public speaking engagements, such as media interviews and recorded speeches, exercises are video recorded and then reviewed for feedback. At the end of the course, you will receive all your video presentations, which will serve as a reference for how much you've developed and an inspiration for your future presentations

Risk management has become the cornerstone and essence of all financial and investment decisions. It occurs every day in the financial world. Sound investments and disciplined trading are always required to be implemented within a well-defined risk management framework. This involves identifying the wide gamut of market, credit and operational types of risks, assessing them, and seeking different tools and methods to mitigate these risks for the benefit of the company under review as well as its shareholders.

Like any other worldwide business activity, risk management requires a process with a clear purpose, reliable inputs, welldesignated activities and value-added outputs. The risk management process typically includes such activities as sourcing, assessment/evaluation and quantification and monitoring of risk.

For most kinds of activity, risk is unavoidable as long as the outcome is uncertain. Therefore, taking on risk and handling it is a core management discipline. All major corporate decisions involve choices of how much risk a business can/should take and how best to manage these risks.

Presented in two parts, this proactive middle management training course focuses on success during difficult times – `What To Do And How To Do It!'

Part I – Management And Business Development: An interactive management and business development module for successful operational activity, highlighting your problems and providing solutions

Part II – Leadership And Team Development: A proactive and unique leadership development module providing a comprehensive training experience on leadership behaviour, expertise, and skills

This two-part, advanced level course maintains the balance between business strategy, people development, financial frameworks and operational needs. Our ILM training courses will motivate you to raise the activity level in your organisation and generate the enthusiasm and the attitude necessary to successfully complete its mission.

The acquired learning will provide you with the operational and management proficiency to promote motivational understanding within your organisation. Here, you will learn the importance of being proactive, flexible and focused with a sense of urgency in developing a well-balanced approach to business. The middle manager training course will enable you to develop an action plan to improve your operational performance immediately.

This course features discussions, case studies and exercises to improve delegates’ understanding of customer experience, measuring and monitoring customer expectations, designing effective questionnaires and other tools to help them stay ahead of their competition.

Leadership is one of the most researched and written about topics in the business world. However:

• How do you transfer the wealth of knowledge out there into practical step-by-step actions that yield results?
• How do you motivate and inspire your team?
• How do you achieve clarity and focus on the critical issues that may have long-term impact?
• How do you make difficult decisions that strike a balance between human relations and pragmatism?
• How do you change an organisation's culture and develop new standards of performance?

Using a hands-on, practise-based approach, this five-day course provides you with the tools, techniques and skills required to enable your knowledge and experience as a leader to successfully work for you and your organisation.

Learn data analysis techniques and how to improve your business’ operations by attending our data analytics certification course. Through this comprehensive data analysis short course, you will be able to review a range of tools and choose the right ones for the particular application. You will learn to produce analysis and diagrams that can make your reports and business cases easier to read and more effective.

By applying a probability based approach, you will be able to manage uncertainty in decision making and enhance organisational performance measurement.

To understand an organisation, you need to be able to analyse its financial decisions and performances. Financial statements store more value between the lines than on print. Financial analysis involves understanding the emergence of the values in financial reports.

This financial analysis course focuses on the information content of the financial reports and what they represent for future of the entity. Failures of mega corporations underline the importance of understanding the events behind the reports.

The financial analysis certificate course will take you through the entire process of defining a financial statement, unravelling the mysteries and myths of finance on the way, enabling you to unearth the hidden interpretations of these statements.

Delegates should bring their laptop with MS Excel installed for various case studies.

The landscape for Corporate Communication is changing fast. We live in an increasingly globalised world. The social media revolution continues to accelerate. Every day, millions of consumers influence many millions more at just the touch of a button. All of these things bring new threats – and opportunities – to an organisation's brand and reputation. The role of Corporate Communicators has never been more important.

This three-day comprehensive programme provides the essential knowledge and skills for sales managers/supervisors responsible for sales and effective route planning and coverage. The course covers key areas of sales management – including developing and implementing business strategies to improve sales, setting sales objectives, monitoring and balancing volumes, costs and margins of products sold and the importance of the role of the sales manager in achieving Company business plan.

This is a required course for Balanced Scorecard practitioners who want to achieve the highest level of certification – Master Professional Certification – from the Balanced Scorecard Institute.

This course is designed for those who have already achieved the BSP certification and passed the exam. This course includes advanced Balanced Scorecard topics, mentoring from a senior Institute certifying trainer, and the development of a student practical application.

The overall aim of this five-day training programme is to give each participant the opportunity to understand the nature and practice of good leadership in such a way as to make them more effective as a leader, a colleague and a team member. In order to achieve this, the course will aim to develop:

• An awareness of the three areas of overlapping needs present in all working groups: the needs of the common Task, the needs of the Team, and the needs of each Individual team member
• An understanding of the leadership behaviours required to be an effective leader; the ability to recognise leadership behaviours when they are observed and the capability to determine what leadership behaviours are appropriate in any given situation
• An opportunity, through assessment and feedback, to develop insights into current skills in order to create a pathway to becoming a more effective leader
• A clear idea how new leadership skills may be applied in the workplace to improve team performance and deliver exceptional outcomes

The Action Centred Leadership Model

1. Achieving the task
2. Leading the team or group
3. Leading individuals

As organizations increasingly focus on coaching for leadership development, performance improvement, career development, and more, it is important for talent development professionals to be well-versed in and have mastery of coaching competencies and what it means to be a professional coach.

The ATD Expert Coach™ Program covers the key competences of coaching, along with coaching ethics, benefits, dialogue tools, and the business case for coaching. In addition, this program explores professional branding as a coach and coaching across cultures. Grounded in theory and focused on practice and application, this program will help you master your professional capacity for coaching.

The ATD Expert Coach™ Program covers the key competences of coaching, along with coaching ethics, benefits, dialogue tools, and the business case for coaching. In addition, this program explores professional branding as a coach and coaching across cultures. Grounded in theory and focused on practice and application, this program will help you master your professional capacity for coaching.

As the business world gets more complex, ensuring smooth and uninterrupted operations coupled with long-term relationships with all parties is extremely critical. Contracts are now considered vital as they not only instill high levels of confidence in the organisation one deals with, but also save the time and effort one might face in dealing with unpredictable concerns and arguments.

This course will guide you through a step by step process to understand, draft and negotiate a successful contract and at the same time ensure that the interests of your organisation are well protected. You also will strengthen your expertise to build sound contractual relationships.

How does effective business writing deliver value for you and your business?

Many professionals spend up to three hours each day trying to express themselves in writing only to produce reports, memos and other correspondence that have little impact. The success of your business relies on getting your message across to your audience whether they are your customers or the people who work for you.

You rely on your basic writing skills to deliver results time after time. The ILM Endorsed Effective Business Writing course will help you to develop your skills further and learn how to write more effectively. The first part of the course will help you structure successful emails and letters that you will find valuable and useful in your professional life. The course then moves into tackling more advanced report writing skills. This is your best opportunity to develop your writing skills and make sure that your message is getting through accurately, clearly and simply.

With interesting case studies to practise on, you will find the ideas and inspiration to raise your written communication to the next level.

All great business leaders agree on one thing – that an organisation’s greatest asset is its people. Yet most leaders take a very unscientific approach to talent acquisition. This course will explore how you can take the risk out of hiring, by adopting the idea that past behaviour is a brilliant indicator of future performance.

Too often organisations hire incorrectly. They base their hiring upon trying to hire a mirror image of the previous incumbent or on a job description that is out of date or hopelessly ineffective. Effective hiring begins with identifying the qualities of individuals most likely to succeed in the organisation and by defining the results that you require from the role. Attitudes and behaviours are key.

Competency-based recruitment provides a roadmap and a clear guide to finding the right candidates for your roles. Used by some of the world’s greatest organisations, competency-based recruitment will revolutionise the way you hire.

Event management is a highly pressured environment, and senior managers increasingly comment on the stresses and pressures of the job. A professional approach, effective planning and management are essential to building professional confidence and capability, leading to the consistent delivery of successful events. This course aims to enhance the skills of senior professionals and develop management competencies to equip them to deliver well organised events and to help minimise work pressures and stresses through effective planning and a systematic approach to project management. It will also explore trends impacting on the delivery of events, such as ‘experience design’ and ‘the digital economy’.

This course runs in tandem with the two-day Event Safety & Security Management course, and both courses are targeted at senior (strategic-level) Events Managers from across the GCC. The ECFEM programme will be delivered by a senior member of the Executive Training Team from Edinburgh Napier University’s Business School. The Course Director possesses extensive practical experience of strategic management and operations of events, and delivery of executive training internationally.

This course draws on global experience and is designed to provide you with a full background of the financial aspects of commercial and residential real estate investment and development. Important methodologies – including how to calculate returns, how they are financed, and how to successfully analyse development cashflows, leases and risk – all aimed at understanding how to invest and sell profitably will be explored within this course.

You will gain a thorough understanding of the valuation process, as well as explore the principles behind financing a project. This will include a review of the different financial instruments, how they can be used and their impact on the overall performance of the real estate project.

To maximise this learning opportunity, practical simulation exercises have been included throughout the course. Please be sure to bring your own laptop to ensure you can take part in these exercises to help link theory with practical systems and reinforce the understanding of the material presented.

The course will provide you with the skills and insights to develop strategy and resolve organisational issues, understand yourself and others and then to expand and capitalise on the learned skills to operate more effectively in your management teams.

You will learn the importance of flexibility, focus, empathy, encouragement using a well-balanced approach, and that awareness, thinking styles, problem solving skills, emotional intelligence and cultural matters are important in guiding both yourself and others towards success, creating smart people and people-smart strategies.

If you are a factory or operations manager, getting a certificate in operations management may help build your career and get you better opportunities. What is operations management training and what makes it essential in the field?

Operations management is an area of business concerned with the production of goods and services. Operation managers have the responsibility of ensuring that business operations are efficient and effective, meeting customer requirements while using as little resources as possible in the process. It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services).

The evolution from paper-based to electronic processes, and now to digital, is part of the natural change which is happening across all industries.

As it was impossible for an organisation to continue operating with papers without using computers, the Internet and electronic forms in the late 20th century, it is now impossible for organisations to survive and succeed without moving into a digital economy in this century.

Digital transformation is the mechanism to move to the next level of the evolution, by leveraging the new emerging digital technologies and identifying new digital business models. This creates new values of products/services, prices, customer experiences and platforms. Every organisation must adopt the digital transformation to create the market disruption otherwise it will be disrupted by others and, ultimately, might be put out of business – which is exactly what happened with Nokia, Blackberry, Kodak and many others.

This course will let attendees understand the true meaning of digital transformation. They will learn and think about the strategy and execution of digital transformation and the necessary elements to succeed. Trainees will be exposed to the Transformation, Holistic, Response, Innovation, Value, Enterprise (THRIVE) approach and the clear structured roadmap of digital transformation.

Additionally, this course will enable delegates to understand how to create a new digital business model to offer new business values that disrupt the market.

Digital transformation is not an option or choice; it is a destiny for all organisations.

The Project Management Body of Knowledge (PMBOK)® 7th edition identifies 10 areas of knowledge in which all project managers must be competent. This course covers all 10 areas and will also act as basic preparation for the Project Management Professional (PMP)® certification exam.

Investor Relations (IR) is the communication of market intelligence between a company and the investment community, by which the company and its investing stakeholders share information and describe the investment proposition of the company. IR is a critical part of corporate strategic management, having a direct impact on the company’s ability to present itself in within an environment of rapidly increasing information, and to compete for investment resources. Many IR practitioners are multidisciplinary professionals combining finance, communication, marketing and legal skills.

The ILM Endorsed Management Skills for New Managers training course will provide you with the tools and techniques to manage effectively and assertively. You will go through essential management development case studies and exercises while keeping you involved and engaged. Moreover, by attending our ILM training courses, you will learn to identify key areas where you may need improvement and develop an approach to strengthen your skills base so that you can:

• Effectively manage
• Secure team commitment and maximise results
• Successfully balance your time and priorities
• Achieve the criteria for the 'excellent manager'

Information Technology (IT) has become the core of any business in any industry, and therefore strategy of the business/ enterprise should be essentially powered by IT and digital technologies.

With the evolvement of technologies, business models have rapidly changed and transformed. IT strategy is no longer a supportive department as it was considered in the past but the core of the business and the driver behind the business model. Consequently, the enterprise business strategy must be built at the same time with the IT/digital strategy, whilst considering the values the IT and the business models offer to the business, customers and employees with the best competitive advantage.

The enterprise architecture is one of the essential and most crucial aspects of the strategy, in addition to the innovation approach of designing all business processes. Digital mindsets of the executive leaders and the harmony with the IT leaders are the drivers behind the change and transformation where new organisational structure, internal capabilities and skillsets are required to compete in the new digital economy.

One of the biggest challenges HR faces in the region is showing how they deliver what the business needs. Defining and measuring SMART performance objectives and KPIs that are output or delivery-focused are essential to ensure the success of what HR delivers. When implemented correctly and linked back to the business strategy, this will also help create a performance culture to drive business success. Defining and managing objectives and KPIs is often difficult for managers, and in particular HR, where measuring the impact of HR services and initiatives is challenging, as they are mostly related to people. In the past, HR has not been particularly strong on measuring how they contribute to business success, but as people they are seen as one of the main means of competitive advantage in business. Today with the advancements within HR\People Analytics, HR departments are increasingly expected to measure HR operational performance, project implementation and employment measures.

This course will cover how to define output-focused HR objectives and KPIs and show how to link these back to corporate objectives. You will explore how to use KPIs to manage what HR delivers and ensure that it is in line with business needs. You will also learn how to create a performance culture using well established tools such as the Balanced Scorecard, Visual Management and Management by Objectives.

Does your organisation encourage customer complaints? Do you make it easy for customers to register a complaint? If the answer to either of these questions is 'no' then you may be missing a significant opportunity to improve your business. Evidence suggests that most complaining customer who have their complaint resolved to their satisfaction are likely to do business with you again! This means that effective management of customer complaints offers a strategic opportunity to enhance your reputation and further develop your business. In order to do so you need to create the right culture, develop an effective complaints handling process and become a learning organisation, accepting that a complaint is a gift of feedback on your performance. This short, practical course, will help you to develop an organisational competency to manage complaints successfully.