Overview

If you are a factory or operations manager, getting a certificate in operations management may help build your career and get you better opportunities. What is operations management training and what makes it essential in the field?

Operations management is an area of business concerned with the production of goods and services. Operation managers have the responsibility of ensuring that business operations are efficient and effective, meeting customer requirements while using as little resources as possible in the process. It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services).

The CPD Standards Office (CPD)

Alan Power
Managing Director
Mpower (UK) Ltd., UK

Alan Power first entered operations management in 1989 when he was invited to set up a new, centralised mortgage operation for the UK's TSB Bank. Alan had previously been Director of HR and Quality for Mortgage Express Ltd, where he had launched a successful quality management programme. It was the success of this programme that directly led to his appointment as General Manager of the new operating company, TSB Homeloans. The new company was set up with a strong focus on operational excellence, using tools and techniques that would today be recognised as Lean Thinking and Six Sigma and the approaches collectively known as Business Excellence. In 1996 the TSB Homeloans won the Scottish Quality Award for Business Excellence, an award based on the EFQM Excellence Model.

In 1997 the newly formed Lloyds TSB Group adopted the EFQM Model as a strategic business improvement tool and Alan headed up the division that launched the approach across some 40 business units. The biggest, potential impact of Quality Management was expected to be realised in the Group's Operations Division where Alan transferred in 2001to head up a team of change agents responsible for delivering operational excellence in cards, insurance and mortgage operations.

In 2003 Alan left Lloyds TSB to set up his own consultancy specialising in operations management, business excellence, Lean Thinking, Six Sigma and customer service.

Alan has been a visiting tutor at the University of Warwick (UK) where he lectured on operations management on a senior management MBA programme and at the University of Leicester (UK) where he lectured on Quality Management to students studying for a Masters degree in Quality Management.

Alan Power's courses have been accredited to award CPD (Continued Professional Development) credits by the CPD Standards Office; for further information, see www.cpdstandards.com