Indigo Communications, UK
Paula Coniglio is an experienced quality management, strategic communications and employee engagement specialist. She is a seasoned practitioner and trainer with more than twenty years' experience of operating in complex, global environments.
As Head of Internal Communications at Lloyds Bank in the UK, Paula was responsible for developing and delivering effective internal communications strategies to translate complex organisational and cultural change into engaging messaging. During that time she managed employee communications during the UK's largest-ever financial services integration, helping to bring together the Lloyds TSB and HBOS workforce behind a common vision, strategy and set of values.
In addition, her Corporate Communications experience covers a wide range of disciplines from event management (including large-scale multi-national conventions and leadership conferences), to creating campaigns, report production (including executive presentation and speech writing), developing channel strategies (including digital and social media), and building, leading and up-skilling communication functions.
She was also part of the first cohort to achieve the highly regarded Strategic Communications Black Belt qualification.
In the area of Quality Management, she has successfully led numerous programmes in the UK and the Middle East to achieve ISO 9001 certifications, across disciplines ranging from operations, to customer services and product development. She is a qualified ISO lead auditor and a British Quality Foundation Assessor.
She has a passion for helping individuals and organisations to communicate more effectively, and to reach their full potential by developing successful quality management, business transformation and employee engagement strategies.