Overview

KPI and performance measurement development is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success. Performance measures, or KPIs, are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation.

Meaningful and strong KPIs provide insight into whether strategies are working, whether programs, projects and services are on schedule, on budget, and delivered effectively. KPIs focus employees' attention on what matters most to success, and allow for measurement of accomplishments.

The KPI P program helps participants who are working to find meaningful KPIs, get true buy-in to performance measurement, align measures to strategy, and use measures to drive improvement to reach targets. This program is designed for all sectors—business and industry, government and non-profit.

The KPI professional certification program provides participants with practical tools to developing meaningful strategic and operational performance measures, and then develop their skills through a series of practical application exercises. Delegates are taught how to use several tools, including the logic model and cause and effect, that are used by organizations around the world.


Strategy Management Group (SMG) provides training, certification and consulting services to commercial, government, and non-profit organizations worldwide. SMG applies best practice gained from hundreds of consulting assignments and over 5,000 trainees in strategy management, strategic planning, KPI development, Balanced Scorecard, strategic performance management and measurement, and change management to help executives, managers and analysts transform their organizations into "performance excellence" organizations. SMG also provides customized governance and leadership development services to Boards with fiduciary and/or advisory responsibility for helping their organizations to be successful. SMG clients and certified practitioners learn to increase focus on strategy and results, improve organizational performance by measuring what matters, align the work people do on a day-to-day basis with strategy, focus on the drivers of future performance, improve communication of the organization's Vision and Strategy, and prioritize in tough economic times.
Agnes Mouawad

Agnes, Senior Consultant, oversees a wide range of services mainly in human resource management, human resource restructuring, organizational design, strategy formulation and management, and performance management services.

She is a SHRM-SCP certified from the Society for Human Resources Management, which enables her to manage effectively a number of HR projects, including planning, documenting and implementing the recruitment, training and retention of talent processes as well as performance management and workforce planning processes.

Agnes has also worked on multiple projects across a range of different industries such as contracting, healthcare, FMCG retail, aviation, printing, and media.

Agnes regularly provides public and in-house trainings on the Balanced Scorecard and KPI-Professional certificate programs, SHRM Master’s courses, HR Skills and performance management. As such, she recently trained many public sector employees from the Saudi Government on Key Performance Indicators and Performance Management in-line with Kingdom of Saudi Arabia Vision 2030.

Date Final Fee
19 Sep 21 - 23 Sep 21 USD 3925